Thank you for purchasing our products. We value your satisfaction and trust, so we have developed the following return and refund policy to ensure that your purchase process is smooth and hassle-free.
Product Return and Refund Policy:
- If the product you received has any quality problems, is damaged or does not match the description, please contact us within 14 days of receiving the goods and provide relevant photos and purchase order number. We will assist you in processing returns and refunds.
- If you find that the product has quality problems during use, please contact us within 7 days of discovering the problem and provide relevant photos and purchase order number. We will assist you in processing returns and refunds.
- If you want to return the product only because you are dissatisfied with the color, shape, size, etc., please contact us within 7 days of receiving the goods and provide relevant photos and purchase order number. We will decide whether to accept the return and refund based on the product condition and your requirements.
- Please note that if your product has been used or the quality problem is caused by your use, we reserve the right to refuse returns and refunds.
- The return shipping cost will be borne by the customer. If the product is of quality issue, the shipping cost will be borne by us. We will process the refund within 7 working days after receiving and inspecting the returned product.
If you have any questions or need help, please feel free to contact us, we will wholeheartedly support you.
Wish you a happy shopping!
Contact us
Tel: +61 424165377
Email:support@eleosonline.com
Address:Unit 3/5 Edward St Lilyfield NSW 2040