1. How do I place an order at Eleosonline?
Answer: It’s very easy to place an order at Eleosonline. Browse our products, select the style and quantity you like, and click “Add to Cart”. Once you’ve finished shopping, click on the shopping cart and follow the prompts to complete the checkout process.
2. How can I pay?
Answer: We accept a variety of payment methods, including credit cards, PayPal, and more. All payment methods are safe and protected.
3. How long does it take to process an order?
Answer: It usually takes 1-3 business days for an order to be processed. Once your order is processed, we will send a confirmation and tracking information via email.
4. How do I track my order?
Answer: Once your order is shipped, you will receive an email with a tracking number. You can use this tracking number to check the status of your order on our logistics partner’s website.
5. Does Eleosonline ship internationally?
Answer: Yes, we ship internationally. The specific shipping cost and time will vary depending on the destination country.
6. How do I return or exchange my product?
Answer: If you are not satisfied with your purchase, you can return or exchange it within 30 days of receiving it. Please make sure the product is unused and well packaged. Contact our customer service team for detailed steps for return or exchange.
7. How long does it take to process a return?
Answer: Once we receive your return package, it usually takes 5-7 business days to process the return. Refunds will be refunded to the original payment method, and the specific time to arrive in your account depends on your payment provider.
8. How do I choose the right size?
Answer: Each of our product pages has a detailed size guide that you can refer to to choose the size that best suits you. If you have any questions about the size, you can contact our customer service team for help.
9. Can I cancel or modify my order?
Answer: If you need to cancel or modify your order, please contact our customer service team as soon as possible. We will do our best to assist you, but please note that once the order has been processed, we may not be able to modify or cancel it.
10. Where can I view my order history?
Answer: Log in to your Eleosonline account and navigate to the “My Orders” page, you can view the history and status of all your orders.
11. Can I order out-of-stock items?
Answer: If an item is out of stock, you can select “Arrival Notification” and we will notify you as soon as the item is back in stock.
12. What are the jewelry materials of Eleosonline?
Answer: We are committed to using high-quality and sustainable materials. Each product page has a detailed material description that you can check to learn more.
13. How do I contact Eleosonline customer service?
Answer: You can contact our customer service team by email, phone or online chat. Please visit our “Contact Us” page for details.
Contact us
Tel: +61 424165377
Email:support@eleosonline.com
Address:Unit 3/5 Edward St Lilyfield NSW 2040